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  • 1.  Call Flow routing to divert every 8th call down a different call path

    Posted 25 days ago

    I'm trying to build a call flow in Architect that would route every 8th call down a different call path.  I can build everything but am having problems/questions with building the counter variable.  How do I do that and increment the counter?  Of course, once that's done I need a decision component to identify every 8th call.

    Any advance or help would be appreciated. 


    #ArchitectureandDesign

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    Sean Osborne
    NA
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  • 2.  RE: Call Flow routing to divert every 8th call down a different call path
    Best Answer

    GENESYS
    Posted 25 days ago

    Do you need exactly every 8th call or just about 1/8 of the calls to do this? 
    If it's the 1st, your counter will need to keep track of the calls using some external data source.  An instance of a flow running has no idea what other instances of the flow are doing.  You could use a data table to keep track of it, but that takes 2 steps--a data table lookup to get the value then a data action to increment it.  If your data source is something else, use a data action to get/update the value. You can probably do that with a single action.
    If it's the 2nd you can use the random function, for example Random() < 0.125.  This expression checks if a randomly generated value between 0 & 1 is less than 1/8.  Note about randomness: on average, this will work but it's not guaranteed to get exactly 7 false, 1 true, 7 false, 1 true.  You could get 3 true, 20 false, 1 true, 8 false . . . 



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    Melissa Bailey
    Software Engineer
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