Yes, I finally added a "skill" field to the contact list, creating different skills based on the zip code. It effectively shows clients to different agents depending on their skill. Thank you very much.
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Manuel Jesús Romero Ganaza
Control Técnico / Reporting
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Original Message:
Sent: 04-08-2025 08:50
From: Samuel Jillard
Subject: Call routing based on data
Hi Manuel,
Did you manage to resolve this issue?
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 03-21-2025 13:15
From: Manuel Jesús Romero Ganaza
Subject: Call routing based on data
I need help. I want a scripted preview campaign to route calls to different agents depending on the customer's zip code. The contact list would include the agents' information and the customers' zip codes. How could I do this? Any ideas for best practices? Thank you very much!
#Outbound
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Manuel Jesús Romero Ganaza
Control Técnico / Reporting
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