Hi ArunKumar,
I would check out the filters available for Performance>Interactions: Specifically the Transferred, Consulted etc to get what you want filtered for the report.
Unfortunately there are no columns currently for time spent in consult, but I did find an idea on the Genesys Cloud Product Ideas Lab Add Consult Time Column to Interactions View to see the amount of time spent for each interaction in consult status.
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 01-23-2025 14:04
From: ArunKumar T
Subject: Call Transfer Time from one agent to another
Thanks for the information Rihab.
I'm trying to pull a report in Genesys that includes all interactions from the last 2 days, specifically focusing on those that have transfer time and conference time to another engineer.
Could you guide me on how to set up this report? What filters and metrics should I use to ensure I capture the necessary data accurately?
Thanks in advance for your help!
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ArunKumar T
Original Message:
Sent: 01-23-2025 04:54
From: Rihab BEN MALEK
Subject: Call Transfer Time from one agent to another
hello, you should see that in the timeline of the interaction : 
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Rihab
Original Message:
Sent: 01-22-2025 14:04
From: ArunKumar T
Subject: Call Transfer Time from one agent to another
Hi Team,
Is there an option to check how much time taken to transfer a call from one agent to another in Genesys.
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ArunKumar T
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