Genesys Engage on-premises

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  • 1.  Callback Progressive Assured Connection

    Posted 08-09-2022 10:41
    Hello guys,
    I'm implementing a callback on the client, where the client who abandons the inbound queue, the routing strategy inserts the record of this call via procedure
    in the OCS schema. The Campaign used is in "Progressive" dialing mode with the "Assured Connection" setting, that is, the OCS requests the SIP to dial
    first to the extension, and soon after it makes an automatic dialing to the customer's number. The callback flow is working correctly, but after the
    call is answered, a WDE POP UP error appears below:

    "Cannot mark the outbound record as processed: Attribute has the wrong value"

    Anyone have an idea what it could be?

    Anderson Oliveira

  • 2.  RE: Callback Progressive Assured Connection

    Posted 08-09-2022 11:40
    Hi Anderson,

    You will need to check SIP Server logs (and possibly OCS logs) to find out what attribute is being considered incorrect. Since WDE's error message is not detailed, the best way to know exactly what's causing the error is through log analysis.


    Rafael Marciano BELISRCIANO
    Genesys - Employees

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