It is in there. Search for Callback. This includes Agent-owned Scheduled Callbacks, Web callbacks (JIT or scheduled), and in-queue callbacks (keep place in line)
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 03-12-2025 16:00
From: Sajed Salah
Subject: Callbacks (IVR) IN CX 1
Hi Robert
Thank you for your response, I can see available to schedule the callback, but during IVR or immediate meaning that?
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Sajed Salah
Original Message:
Sent: 03-12-2025 15:51
From: Robert Wakefield-Carl
Subject: Callbacks (IVR) IN CX 1
Callbacks are available for all license levels. GC-Feature-Matrix-Pricing-Page-Core-Bundles.pdf
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 03-12-2025 15:41
From: Sajed Salah
Subject: Callbacks (IVR) IN CX 1
Hi Team
Is CX 1 licenses support Callbacks (IVR)? let say as example after working hours, I need the customers to press 1 to create callback then the agents at morning will receive it.
#DigitalChannels
#Omni-ChannelDesktop/UserInterface
#Routing(ACD/IVR)
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Sajed Salah
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