• Create a script as you desire and define a variable (i.e. callerName) with Input option enabled.
• Use Data Action integration to pull the Caller Name from the source data using ANI as input.
• In the inbound Flow, first call the Data Action to retrieve Caller Name (store result in a variable) 
• Then call the script and pass the Caller Name variable as input to the agent script. 

• Create a script as you desire and define a variable (i.e. callerName) with Input option enabled.
• Use Data Action integration to pull the Caller Name from the source data using ANI as input.
• In the inbound Flow, first call the Data Action to retrieve Caller Name (store result in a variable) 
• Then call the script and pass the Caller Name variable as input to the agent script. 

• Create a script as you desire and define a variable (i.e. callerName) with Input option enabled.
• Use Data Action integration to pull the Caller Name from the source data using ANI as input.
• In the inbound Flow, first call the Data Action to retrieve Caller Name (store result in a variable) 
• Then call the script and pass the Caller Name variable as input to the agent script. 

• Create a script as you desire and define a variable (i.e. callerName) with Input option enabled.
• Use Data Action integration to pull the Caller Name from the source data using ANI as input.
• In the inbound Flow, first call the Data Action to retrieve Caller Name (store result in a variable) 
• Then call the script and pass the Caller Name variable as input to the agent script. 

• Create a script as you desire and define a variable (i.e. callerName) with Input option enabled.
• Use Data Action integration to pull the Caller Name from the source data using ANI as input.
• In the inbound Flow, first call the Data Action to retrieve Caller Name (store result in a variable) 
• Then call the script and pass the Caller Name variable as input to the agent script. 

hi Nurul

If you are reading the data from Data Table then you do not need the Data Action integration, you can just use the built in "Data Table Lookup" action.

First thing first, your script needs a string variable with input enabled to receive customer Name data. I used custName in this case, see below


In the Architect, use "Data Table Lookup" action, select the relevant Data Table, use Expression to define reference Key input (ANI in this case) and store output in a variable. I am using CallerNameOut in this case.


Note that architect formats the ANI as tel:+{digit-only string} so unless you are storing the Phone Number in same format in your Data Table, you will need to use substring function (when you perform the lookup) to match the result. For example if you store Phone Number as +{digit-only string} in Data table, then you will need to use substring(Call.Ani,4,Length(Call.Ani)-4)

Under the "Found" path of "Data Table Lookup", you will use "Set Screen Pop" action as pass in the "CallerNameOut" as input for "custName"

This should get you going.

Cheers

• Create a script as you desire and define a variable (i.e. callerName) with Input option enabled.
• Use Data Action integration to pull the Caller Name from the source data using ANI as input.
• In the inbound Flow, first call the Data Action to retrieve Caller Name (store result in a variable) 
• Then call the script and pass the Caller Name variable as input to the agent script.