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  • 1.  Calls Per Hour Reporting

    Posted 10 days ago

    Hello, 

    I'm looking for any information on reporting on calls per hour that an agent takes. Right now, I download Agent Status/Agent Performance and do a lot of manual manipulation of the spreadsheets. Is there out of box reporting that can help with this and save some manipulations?


    #Reporting/Analytics

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    Rae Maurer
    Oregon Health and Science University
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  • 2.  RE: Calls Per Hour Reporting

    GENESYS
    Posted 9 days ago

    Hi Rae,

    There is no out of the box reporting that shows calls per hour and this would need to still be done manually outside of GC.  

    I would recommend raising it on the Genesys Cloud Product Ideas Lab and adding your use case behind it so it can be considered for future development.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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