Workforce Engagement Management

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  • 1.  Can agents swap/trade their days off?

    Posted 27 days ago

    Can agents swap/trade their days off? Example, agents work Saturdays so they have a day off during the week. Agent A has Wednesday off as their regular day off for the week. Agent B has Friday off as their regular day off during the week. Can they submit a trade in the system so that Agent A is off on Friday and Agent B is off on Wednesday on one specific week? 


    #WorkforceManagement
    #Scheduling

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    Adriana Diaz de Leon
    Southwest Business Corp.
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  • 2.  RE: Can agents swap/trade their days off?

    GENESYS
    Posted 26 days ago

    Hi Adriana, 
    at the moment this would have to be done as 2 trades.
    Agent A would have to drop the shift that they want off for Agent B to pick it up and Agent B would have to drop the shift that they want off so that Agent A can pick it up.

    There are several ideas around Shift Trades in the Ideas portal. Please take a look and add your vote and comments or create a new idea to help us with future feature enhancements.

    Paul



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    Paul Wood
    Product Manager for Genesys Cloud Workforce Management
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    Original Message


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