Genesys Cloud - Main

Hi Team,

I just notice that the filter button in the  Analytics Workspace-->Agent Performance of Genesys Cloud is not working.  Can someone help to explain? 
please see email below

No Filter 

When i put a filter in 



However when you use the search icon in the left side it works. 


Thank you

Hi Kim,

I just tested this as well and it appears to be working normally on my side. When I select a queue filter in Agent Performance, it filters accordingly and shows the answered interactions by agents within that queue.

Might potentially be:

• a browser caching/session issue

• stale workspace state

• or possibly a permissions/division visibility issue depending on the affected users.

May be worth testing in an incognito/private browser session as well.

Hi Kim,

Just noticed one other thing as well in the screenshot it does not appear like there are currently any interactions showing in the columns/results.

Might also be worth testing the filter against a different date/time range where there are definitely interactions available for those queues/agents, just to rule out the possibility that the filter is working correctly but there is simply no matching interaction data in the selected interval.