I read in the resource center article that Genesys Cloud supports Symmetric Keys for Conversations and Recording Encryption.

However, our vendor would like us to use Asymmetric keys to encrypt the data action used in Secure Flow.

Is there a way that we can do this in Genesys Cloud? Can we use the Asymmetric key in the Encryption Keys settings?

Hello Rence, 

I believe what you are trying to achieve can be done in the architect flow, the documentation is here.

Hope this helps!

Cheers, 

I read in the resource center article that Genesys Cloud supports Symmetric Keys for Conversations and Recording Encryption.

However, our vendor would like us to use Asymmetric keys to encrypt the data action used in Secure Flow.

Is there a way that we can do this in Genesys Cloud? Can we use the Asymmetric key in the Encryption Keys settings?

Hi Cameron,

Thank you so much for your reply.

We saw this article and this line "Before you begin, make sure that you configure an AWS KMS symmetric key in Genesys Cloud. For more information, see Use an AWS KMS symmetric key for conversations."

Just to confirm, this means we still need to use symmetric keys instead of asymmetric right?

Hello Rence, 

I believe what you are trying to achieve can be done in the architect flow, the documentation is here.

Hope this helps!

Cheers, 

I read in the resource center article that Genesys Cloud supports Symmetric Keys for Conversations and Recording Encryption.

However, our vendor would like us to use Asymmetric keys to encrypt the data action used in Secure Flow.

Is there a way that we can do this in Genesys Cloud? Can we use the Asymmetric key in the Encryption Keys settings?

That is correct.

Hi Cameron,

Thank you so much for your reply.

We saw this article and this line "Before you begin, make sure that you configure an AWS KMS symmetric key in Genesys Cloud. For more information, see Use an AWS KMS symmetric key for conversations."

Just to confirm, this means we still need to use symmetric keys instead of asymmetric right?

Hello Rence, 

I believe what you are trying to achieve can be done in the architect flow, the documentation is here.

Hope this helps!

Cheers, 

I read in the resource center article that Genesys Cloud supports Symmetric Keys for Conversations and Recording Encryption.

However, our vendor would like us to use Asymmetric keys to encrypt the data action used in Secure Flow.

Is there a way that we can do this in Genesys Cloud? Can we use the Asymmetric key in the Encryption Keys settings?