Just working on an issue where the Agent has an assigned extension however her calls are flowing to the queue;need to have her calls go to her or voicemail.

Thanks.  

#Telephony

Hi Claudette

Did you configure DID number to this extension? 

Do you want to route an external number to this extension i guess..

Let me know

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Alberto Sagredo
Sr Technical Account Manager EMEA
Genesys - Employees
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Original Message:
Sent: 11-23-2022 16:24
From: Claudette Reid
Subject: Can you forward an Extension?

Just working on an issue where the Agent has an assigned extension however her calls are flowing to the queue;need to have her calls go to her or voicemail.

Thanks.  

#Telephony