Glad you were able to resolve this issue.
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Robert Gacula, Manager, Workforce Management Team
American Specialty Health
RobertG@ASHN.com CA, San Diego.
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Original Message:
Sent: 03-10-2025 19:13
From: Laura Callaway
Subject: Can't see my agents in the schedule but others can see them
I've gone most of the work day with no visibility, I post here and within a few minutes everything is restored - ironic timing LOL
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Laura Callaway
Application Analyst
St. Luke's Health System
Original Message:
Sent: 03-10-2025 19:00
From: Laura Callaway
Subject: Can't see my agents in the schedule but others can see them
Good afternoon, I am a WFM analyst and all of the sudden today, one of my BU/MU's is no longer showing me the agents schedules et I have over 20 agents in that MU. However my two co-workers and my IHT team can see them. I've logged out, rebooted, even logged in from home to see if anything would make a difference and the schedule is still blank. I can see all of my others BU/MU's just fine, just not this one. None of my permissions have changed. I'm at a loss. Has anyone else experienced this before? What did you do to fix it?
#Scheduling
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Laura Callaway
Application Analyst
St. Luke's Health System
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