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  • 1.  Change "Organization" short name

    Posted 01-22-2024 09:40

    Hello everybody,

    Maybe someone has experience/knowledge in changing the "Short Name" of an Organization?
    Is this possible?


    #Architecture and Design
    #Implementation
    #PlatformAdministration
    #SystemAdministration

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    Best regards,

    Yvgeni Liberman
    ITNAV-Pro Ltd.
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  • 2.  RE: Change "Organization" short name

    Posted 01-22-2024 09:45

    I have been told it is not possible.  I never really pushed hard to get it changed.  I need to try since our company was acquired.   Let us know if you have success. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Change "Organization" short name

    GENESYS
    Posted 13 days ago

    Hey Yvgeni,

    As Robert stated, it is not possible at this time, Once the org is activated, the short name cannot be changed, but I also found the following on the Product Ideas Lab: Update Org Short Name so would be worth adding your vote and use case to the idea.

     



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    Samuel Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 4.  RE: Change "Organization" short name

    Posted 13 days ago

    Dear Samuel,

    Many thanks for Your answer and link to the "idea".

    The idea that You sent (OP-I-434) was merged with the idea OP-I-1355 (Display org alias at login), I voted for it.



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    Best regards,

    Yvgeni Liberman
    ITNAV-Pro Ltd.
    ------------------------------



  • 5.  RE: Change "Organization" short name

    Posted 12 days ago

    I find it perplexing that this isn't possible. One of the issues that PureConnect faced was that all object names were also their Unique Identifier, so you couldn't rename ANYTHING! User Objects were the biggest pain with this.

    When Genesys Cloud was put together (first as Orgspan, then PureCloud and now Genesys Cloud) everything moved to using GUIDs, allowing stuff to be renamed - whohoo!

    Given the Org has a GUID, I'm somewhat confused as to why allowing the short name to be changed is so difficult? There are many times this would be useful - businesses change their names for any number of reasons, so it's not unreasonable to expect to be able to "rebrand" the Org!

    That being said, at least for me, it's not a hill I'm prepared to die on. If it can't be done, it can't be done (whatever the reason) and we just need to be mindful of that when creating ORGs. (I have one I support whose "short" name is over 65 characters long!!! ๐Ÿ˜‚ It would be nice to be able to advise them to shorten it...)



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    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
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  • 6.  RE: Change "Organization" short name
    Best Answer

    GENESYS
    Posted 11 days ago

    Hi Paul,

    As a person that provisions orgs quite often and has made the mistake of having typos in the org short name, I totally understand your complaint.  Without getting into the nitty, gritty details, the short name can't currently be changed due to a decision that was made long ago at the inception of Genesys Cloud (PureCloud) when it was used as a unique identifier of sorts and that dependency remains in place today. 

    However, there is an Idea requesting the short name to be able to be changed: https://genesyscloud.ideas.aha.io/ideas/OP-I-434.  And there is work in progress that will allow us to be able to alter that short name at some time in the future.



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    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
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  • 7.  RE: Change "Organization" short name

    Posted 11 days ago

    And who here remembers that this was the root level identifier tied to every sub element in Orgspan that related all those individual elements back to the org?  Must have been about 20 years ago for that.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 8.  RE: Change "Organization" short name

    Posted 11 days ago

    Robert,

    There can't be many of us left who remember Orgspan! ๐Ÿ˜‚

    Jim,

    This really is a pity. One of the major criticisms levelled at PureConnect was the inability to rename (particularly users). ININ had the opportunity, by using GUIDs for everything, to fix this. It seems they have for the most part, so I'm at a loss to understand why a decision was taken to use the short name as an identifier. (Given the ORG has a GUID as well!)

    Heh ho...



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    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
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