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  • 1.  Change Remote Name in Flows

    Posted 08-07-2024 09:46

    Does anyone know if we can change the Remote Name in a flow?

    We have a customer that wants to change the Remote Name after a location is called (no answer) then transferred to another locations. After it rings (no answer) a group then routes to another group or queue, we change the remote name. 

    I have been unable to manipulate call.remotename.

    Thanks!


    #ArchitectureandDesign

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    Tom Moore
    Electroline Data Communications Inc
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  • 2.  RE: Change Remote Name in Flows
    Best Answer

    GENESYS
    Posted 08-07-2024 10:41

    It's read-only.
    https://help.mypurecloud.com/articles/architect-default-variables/



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    Melissa Bailey
    Genesys - Employees
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    Original Message


  • 3.  RE: Change Remote Name in Flows

    Posted 08-12-2024 10:06

    Yep, I realize it's read only. Looking for another way. External contacts possibly?

     

    Thanks, Tom

     

    Thomas Moore | Genesys Cloud Engineer

     

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    Original Message


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