Genesys Engage on-premises

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Changing the Status of other Agents

  • 1.  Changing the Status of other Agents

    Posted 09-11-2024 03:59
    Edited by Soner Günçiçek 09-11-2024 04:14

    Hello everyone, I want to write an application and use Genesys Engage SDKs to change the status of other agents. Normally I can do this with TServer methods such as RequestAgentReady, RequestAgentNotReady. However, I cannot change the status of another Agent if I do not register with that DN. What I want is a person like Supervisor to be able to log in and change the status of other agents.


    #GenesysEngagePremDev

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    Soner Günçiçek
    Call Center Resources Dan. A.S
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