This has already been released, what you may be seeing is that the Co-browse panel will only appear once triggered. First, you would click the "Start Co-browse" icon in the call control area beside options like Transfer, End Interaction, etc. As you click the Co-browse icon here, you'll see the panel appear on the right side. When a Co-browse is not active, the panel will automatically be hidden until triggered again. Hope this helps!
Original Message:
Sent: 02-28-2025 17:37
From: Jim Mayer
Subject: Co-browse in the Agent Multipanel Workspace
Hi Chad,
We were looking at our Multi Context Panes and are not seeing Co-Browse available as an option to use. Has this already been released, and if not when is the expected release for Co-Browse functionality with Multi Context Panes? If it has been released, was there a permission change that requires an update on our end?
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Jim Mayer
Original Message:
Sent: 02-14-2025 15:46
From: Chad Hansen
Subject: Co-browse in the Agent Multipanel Workspace
Hey Matt and Sebastien!
Excellent timing. As of the time i'm writing this post, Co-browse is not yet supported in the agent's Multi-Panel Workspace. However, we are beginning our release process to officially launch this support and it will complete next week.
Please see our Genesys Cloud Feature Release Schedule to see when this improvement will reach your org's region.
No additional changes are required to enable Co-browse in the Multi-Panel Workspace. If an agent has enabled the Multi-Panel preference, Co-browse behavior will follow.
Hope this helps!
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Chad Hansen
Product Manager
Genesys - Employees
Original Message:
Sent: 02-11-2025 14:35
From: Matt Lawson
Subject: Co-browse in the Agent Multipanel Workspace
@Sebastien Arpin wrote in and wanted to know, "Can you confirm that the Co-Browse is now supported by Multi-Panel? Thanks"
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Matt Lawson
Genesys - Employees
Online Community Manager
Original Message:
Sent: 12-10-2024 14:30
From: Chad Hansen
Subject: Co-browse in the Agent Multipanel Workspace
Hello GC Community!
In Q1 2025, Co-browse will receive updates to include support in the new Multipanel Workspace. In short, Co-browse will change from sitting above the messaging/voice interaction in the center of the workspace (without multipanel), to becoming a new panel of its own (with multipanel). This panel's width can be adjusted between medium, large, and extra large sizing, and Co-browse also maintains its abilities to "Resize to Fit" and resize via slider for more fine control.
These updates are projected to take effect in late January, but more precise timing will be provided once confirmed. It's important to note that these changes will only apply to those agents who have opted-in to the new Multipanel Workspace. For those who have not, there will be no changes to the Co-browse display at this time. These changes will not apply to the legacy Co-browse, which has been announced for deprecation effective January 27, 2025.
Please reach out with any questions!
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Chad Hansen
Product Manager
Genesys - Employees
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