Thank you Robert! I will check on this.
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Yadu Vamsi Kattamuru
Delta Dental Plan of Michigan, Inc.
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Original Message:
Sent: 07-31-2024 01:20
From: Robert Wakefield-Carl
Subject: Collecting Voice Input from Caller - Alphanumeric
Yes you can using the Any or REGEX slot. The problem will be accuracy. If you can scope the REGEX to specific patterns or pull in possible accounts using a dynamic slot, that can be used to better match against the input.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 07-30-2024 15:21
From: Yadu Vamsi Kattamuru
Subject: Collecting Voice Input from Caller - Alphanumeric
Hello Team!
Can you please advise if we can collect the alphanumeric value from caller in Genesys Cloud Cx?
#Unsure/Other
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Yadu Vamsi Kattamuru
Delta Dental Plan of Michigan, Inc.
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