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  • 1.  Coming Soon: Navigate to the interaction details view from the customer journey tab

    GENESYS
    Posted 07-08-2024 05:14
    Edited by Joyanne Njuguna 07-08-2024 05:23
      |   view attached

    Hi all!

    I am thrilled to announce this upcoming addition to the Customer journey tab as part of the Single Customer View.   

    What's New: 

    We have provided a more convenient way of accessing a voice, messaging, digital or social media interaction's detail page from the customer journey tab. This update aligns with the existing ability to navigate to the interaction's detail page from other parts of Genesys Cloud including the External Contact Management UI. It eliminates the need to perform a manual search for an interaction's details through the Performance > Interactions View.

    Attached is a PowerPoint to help you get acquainted with the new updates. As always, we welcome your feedback and look forward to hearing your thoughts on this exciting new update which will go live from the 22nd of July 2024. I will continue to post updates in this thread so that you know exactly when to expect changes!

    #Roadmap/NewFeatures #CustomerJourney #CustomerInteractions #PerformanceViews #ExternalContact #DigitalChannels

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    Joyanne Njuguna
    Genesys - Employees
    Product Manager
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  • 2.  RE: Coming Soon: Navigate to the interaction details view from the customer journey tab

    GENESYS
    Posted 07-15-2024 07:29
    Edited by Joyanne Njuguna 07-15-2024 07:32

    Hi all!

    Status update on the availability of this feature. The new launch timeline will be from the 12th of August instead of the 22nd of July.

    We appreciate your understanding on this additional time. Please reach out to me with questions any time. I'll continue to provide updates here!



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    Joyanne Njuguna
    Genesys - Employees

    Product Manager
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    Original Message


  • 3.  RE: Coming Soon: Navigate to the interaction details view from the customer journey tab
    Best Answer

    GENESYS
    Posted 08-06-2024 10:58
    Edited by Jason Kleitz 08-19-2024 11:19

    Hi all!

    Status update on the availability of this feature. The new launch timeline will be in September. I will post an update with the confirmed date as we get closer to release.

    We appreciate your understanding on this additional time. Please reach out to me with questions any time. 



    ------------------------------
    Joyanne Njuguna
    Genesys - Employees

    Product Manager
    ------------------------------

    Original Message


  • 4.  RE: Coming Soon: Navigate to the interaction details view from the customer journey tab

    Posted 08-23-2024 08:39

    Hi Joyanne

    Do we know when in September this is likely to be?

    Thanks

    Shauna



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    Shauna Gibson
    Motability Operations
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    Original Message


  • 5.  RE: Coming Soon: Navigate to the interaction details view from the customer journey tab

    GENESYS
    Posted 26 days ago
    Edited by Joyanne Njuguna 26 days ago

    Hi all & Shauna,

    Status update. We are hoping to release this feature from Monday the 16th of September, which is next week.

    Please reach out to me with questions any time. 

    Thanks,



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    Joyanne Njuguna
    Genesys - Employees
    ------------------------------

    Original Message