Hi all!
Status update on the availability of this feature. The new launch timeline will be in September. I will post an update with the confirmed date as we get closer to release.
We appreciate your understanding on this additional time. Please reach out to me with questions any time.
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Joyanne Njuguna
Genesys - Employees
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Original Message:
Sent: 07-15-2024 07:28
From: Joyanne Njuguna
Subject: Coming Soon: Navigate to the interaction details view from the customer journey tab
Hi all!
Status update on the availability of this feature. The new launch timeline will be from the 12th of August instead of the 22nd of July.
We appreciate your understanding on this additional time. Please reach out to me with questions any time. I'll continue to provide updates here!
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Joyanne Njuguna
Genesys - Employees
Original Message:
Sent: 07-08-2024 05:14
From: Joyanne Njuguna
Subject: Coming Soon: Navigate to the interaction details view from the customer journey tab
I am thrilled to announce this upcoming addition to the Customer journey tab as part of the Single Customer View.
We have provided a more convenient way of accessing a voice, messaging, digital or social media interaction's detail page from the customer journey tab. This update aligns with the existing ability to navigate to the interaction's detail page from other parts of Genesys Cloud including the External Contact Management UI. It eliminates the need to perform a manual search for an interaction's details through the Performance > Interactions View.
Attached is a PowerPoint to help you get acquainted with the new updates. As always, we welcome your feedback and look forward to hearing your thoughts on this exciting new update which will go