Genesys Engage on-premises

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  • 1.  COMPOSER LOGGING

    GENESYS
    Posted 05-16-2024 22:44

    Callflow return block is writing logs to MCP . How to stop it from logging 


    #GenesysEngagePremDev

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    Gaurav Kishore
    Genesys - Employees
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  • 2.  RE: COMPOSER LOGGING

    Posted 06-26-2024 11:41
    Edited by SACHIN GUPTA 06-26-2024 11:41

    If you want to reduce the logging in MCP, I would suggest to adjust the log level on EXIT block.


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    SACHIN GUPTA
    TTC Travel Group Limited
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    Original Message


  • 3.  RE: COMPOSER LOGGING

    GENESYS
    Posted 06-27-2024 01:53

    Hi Sachin , 

    I did try that , and currently the log level is set as Critical . still it is logging this details.

    Please let me know if you have implemented that and is working for you ?



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    Gaurav Kishore
    Genesys - Employees
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    Original Message


  • 4.  RE: COMPOSER LOGGING

    Posted 07-02-2024 06:36

    Hello Gaurav,

    I think it wouldn't make any difference if you changed the log level of the block as long as the verbose of MCP logging is set to all.

    __PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT



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    Mostafa Awad
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    Original Message


  • 5.  RE: COMPOSER LOGGING

    GENESYS
    Posted 07-02-2024 07:01

    Then what is the use of project log levels ? Thinking



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    Gaurav Kishore
    Genesys - Employees
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    Original Message


  • 6.  RE: COMPOSER LOGGING

    Posted 07-04-2024 03:04

    I think that the project logging is used to set the default logging level on blocks when creating a new project. @Saugort Dario Garcia clarified well the logging available in all modules.



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    Mostafa Awad
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    Original Message


  • 7.  RE: COMPOSER LOGGING

    Posted 07-03-2024 09:52
      |   view attached

    Which log do you want to reduce?

    If it are mcp logs, it is done with configuration manager or Genesys administrator at mcp app level. On composer side, each block has the option to output information to mcp logs using attribute log and log level. If it is your case, I suggest you to set log level to warning or info.

    If it is composer.log on tomcat/appserver it is controled on log4j.xml file on composer install.

    If none of this options suite you, I suggest you open a case with Genesys Support Care.

    Regards,

    SG



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    Saugort Dario Garcia
    Interacciones Inteligentes S.A.
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    Original Message


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