Does anyone know if Genesys cloud uses Confluence?  Our vendor risk audit is asking this question and Genesys customer care couldn't tell us a straight answer and asked us to try the community.
#SystemAdministration

------------------------------
Edward Wu
BANK OF HAWAII
------------------------------

I believe that many teams do as well as Jira for projects.  They are mainly using it for documentation if I remember.

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 06-10-2022 23:17
From: Edward Wu
Subject: Confluence

Does anyone know if Genesys cloud uses Confluence?  Our vendor risk audit is asking this question and Genesys customer care couldn't tell us a straight answer and asked us to try the community.
#SystemAdministration

------------------------------
Edward Wu
BANK OF HAWAII
------------------------------

HI Edward, probably worth asking.. but are you asking whether Genesys themselves use Confluence internally - such as what Robert's mentioned, or are you asking whether certain features/functions of Genesys Cloud are being done through Confluence?  How did this particular topic come up in risk audit discussions?

------------------------------
Vaun McCarthy
------------------------------

Original Message:
Sent: 06-10-2022 23:17
From: Edward Wu
Subject: Confluence

Does anyone know if Genesys cloud uses Confluence?  Our vendor risk audit is asking this question and Genesys customer care couldn't tell us a straight answer and asked us to try the community.
#SystemAdministration

------------------------------
Edward Wu
BANK OF HAWAII
------------------------------

Hi @Vaun McCarthy.  I am asking whether certain features/functions of Genesys Cloud are being done through Confluence.  I am not sure how our vendor risk folks relate Confluence to Genesys.  I think maybe somehow they found that Genesys was a customer of Confluence.
Thanks,
Ed
​

------------------------------
Edward Wu
BANK OF HAWAII
------------------------------

Original Message:
Sent: 06-18-2022 03:46
From: Vaun McCarthy
Subject: Confluence

HI Edward, probably worth asking.. but are you asking whether Genesys themselves use Confluence internally - such as what Robert's mentioned, or are you asking whether certain features/functions of Genesys Cloud are being done through Confluence?  How did this particular topic come up in risk audit discussions?

------------------------------
Vaun McCarthy

Original Message:
Sent: 06-10-2022 23:17
From: Edward Wu
Subject: Confluence

Does anyone know if Genesys cloud uses Confluence?  Our vendor risk audit is asking this question and Genesys customer care couldn't tell us a straight answer and asked us to try the community.
#SystemAdministration

------------------------------
Edward Wu
BANK OF HAWAII
------------------------------

Hey Edward.  Genesys cloud does not associate with Confluence in any way from what I know. There is no integration in the app foundry, and no features are integrated between the two products.

We do have Jira, which is a product in the Atlassian sweet of offerings. (Confluence is also in that line of products) However, the Jira AppFoundry integration is limited to chat functionality regarding notifications about tickets. So it isn't related....

Atlassian Confluence is just a documentation portal, at its most basic level.

------------------------------
Caleb Smith
IGS Energy
------------------------------

Original Message:
Sent: 06-20-2022 14:59
From: Edward Wu
Subject: Confluence

Hi @Vaun McCarthy.  I am asking whether certain features/functions of Genesys Cloud are being done through Confluence.  I am not sure how our vendor risk folks relate Confluence to Genesys.  I think maybe somehow they found that Genesys was a customer of Confluence.
Thanks,
Ed
​

------------------------------
Edward Wu
BANK OF HAWAII

Original Message:
Sent: 06-18-2022 03:46
From: Vaun McCarthy
Subject: Confluence

HI Edward, probably worth asking.. but are you asking whether Genesys themselves use Confluence internally - such as what Robert's mentioned, or are you asking whether certain features/functions of Genesys Cloud are being done through Confluence?  How did this particular topic come up in risk audit discussions?

------------------------------
Vaun McCarthy

Original Message:
Sent: 06-10-2022 23:17
From: Edward Wu
Subject: Confluence

Does anyone know if Genesys cloud uses Confluence?  Our vendor risk audit is asking this question and Genesys customer care couldn't tell us a straight answer and asked us to try the community.
#SystemAdministration

------------------------------
Edward Wu
BANK OF HAWAII
------------------------------

You can find the sub processors listing below which does not include Confluence.

https://help.mypurecloud.com/articles/genesys-subprocessors/

------------------------------
Richard Chandler
Connect
------------------------------

Original Message:
Sent: 06-20-2022 15:49
From: Caleb Smith
Subject: Confluence

Hey Edward.  Genesys cloud does not associate with Confluence in any way from what I know. There is no integration in the app foundry, and no features are integrated between the two products.

We do have Jira, which is a product in the Atlassian sweet of offerings. (Confluence is also in that line of products) However, the Jira AppFoundry integration is limited to chat functionality regarding notifications about tickets. So it isn't related....

Atlassian Confluence is just a documentation portal, at its most basic level.

------------------------------
Caleb Smith
IGS Energy

Original Message:
Sent: 06-20-2022 14:59
From: Edward Wu
Subject: Confluence

Hi @Vaun McCarthy.  I am asking whether certain features/functions of Genesys Cloud are being done through Confluence.  I am not sure how our vendor risk folks relate Confluence to Genesys.  I think maybe somehow they found that Genesys was a customer of Confluence.
Thanks,
Ed
​

------------------------------
Edward Wu
BANK OF HAWAII

Original Message:
Sent: 06-18-2022 03:46
From: Vaun McCarthy
Subject: Confluence

HI Edward, probably worth asking.. but are you asking whether Genesys themselves use Confluence internally - such as what Robert's mentioned, or are you asking whether certain features/functions of Genesys Cloud are being done through Confluence?  How did this particular topic come up in risk audit discussions?

------------------------------
Vaun McCarthy

Original Message:
Sent: 06-10-2022 23:17
From: Edward Wu
Subject: Confluence

Does anyone know if Genesys cloud uses Confluence?  Our vendor risk audit is asking this question and Genesys customer care couldn't tell us a straight answer and asked us to try the community.
#SystemAdministration

------------------------------
Edward Wu
BANK OF HAWAII
------------------------------

The security concern is probably related to the vulnerability announced at the beginning of this month that impacted non-cloud versions of Confluence:

https://confluence.atlassian.com/doc/confluence-security-advisory-2022-06-02-1130377146.html#:~:text=The%20OGNL%20injection%20vulnerability%20allows,are%20affected%20by%20this%20vulnerability.
Original Message:
Sent: 06-21-2022 04:34
From: Richard Chandler
Subject: Confluence

You can find the sub processors listing below which does not include Confluence.

https://help.mypurecloud.com/articles/genesys-subprocessors/

------------------------------
Richard Chandler
Connect

Original Message:
Sent: 06-20-2022 15:49
From: Caleb Smith
Subject: Confluence

Hey Edward.  Genesys cloud does not associate with Confluence in any way from what I know. There is no integration in the app foundry, and no features are integrated between the two products.

We do have Jira, which is a product in the Atlassian sweet of offerings. (Confluence is also in that line of products) However, the Jira AppFoundry integration is limited to chat functionality regarding notifications about tickets. So it isn't related....

Atlassian Confluence is just a documentation portal, at its most basic level.

------------------------------
Caleb Smith
IGS Energy

Original Message:
Sent: 06-20-2022 14:59
From: Edward Wu
Subject: Confluence

Hi @Vaun McCarthy.  I am asking whether certain features/functions of Genesys Cloud are being done through Confluence.  I am not sure how our vendor risk folks relate Confluence to Genesys.  I think maybe somehow they found that Genesys was a customer of Confluence.
Thanks,
Ed
​

------------------------------
Edward Wu
BANK OF HAWAII

Original Message:
Sent: 06-18-2022 03:46
From: Vaun McCarthy
Subject: Confluence

HI Edward, probably worth asking.. but are you asking whether Genesys themselves use Confluence internally - such as what Robert's mentioned, or are you asking whether certain features/functions of Genesys Cloud are being done through Confluence?  How did this particular topic come up in risk audit discussions?

------------------------------
Vaun McCarthy

Original Message:
Sent: 06-10-2022 23:17
From: Edward Wu
Subject: Confluence

Does anyone know if Genesys cloud uses Confluence?  Our vendor risk audit is asking this question and Genesys customer care couldn't tell us a straight answer and asked us to try the community.
#SystemAdministration

------------------------------
Edward Wu
BANK OF HAWAII
------------------------------