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  • 1.  contact list with Arabic and English values

    Posted 26 days ago

    I am looking to understand if Genesys Cloud supports multiple languages in contact list fields. Specifically, I need to upload CSV files containing contact information extracted from different systems, which may include both Arabic and English fields.

    Currently, when I upload the CSV files, the Arabic values are replaced with question marks (?). Is there a way to resolve this issue and properly support multilingual fields during the upload process?

    Any guidance or solutions would be greatly appreciated!


    #Unsure/Other

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    Anu Joseph
    Viacomms Telecom KSCC
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  • 2.  RE: contact list with Arabic and English values

    Posted 19 days ago

    Hello Anu,

    I think that you need to save your csv file as "CSV - UTF-8" and normally it should work.



    ------------------------------
    Driss SELLAMI
    FACYLE S.A.S.
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