Thanks Cam. I"ll suggest they use dev tools if they want further insights.
Original Message:
Sent: 11-04-2024 08:19
From: Cam Tomlin
Subject: Contentsquare?
Hello Vaun,
This is in general but also specific to contentsquare. From what I understand about how we use contentsquare it is to monitor our Customer's usage which ultimately helps us gain insights/analytics to better serve our customers. While maintaining the conservative approach that I outlined above.
Cheers,
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Cam
Online Community Manager/Moderator
Original Message:
Sent: 11-03-2024 13:22
From: Vaun McCarthy
Subject: Contentsquare?
Thanks Cameron. Just coming back to this. Unfortunately this is too general of a response for what I'm trying to dig up here. Is this specific to Contentsquare or overall? I'm after a response focussing on Contentsquare specifically if possible. A quick search of contentsquare does seem to imply it collects and temporarily holds IP addresses.
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Vaun McCarthy
Original Message:
Sent: 07-11-2024 14:02
From: Cam Tomlin
Subject: Contentsquare?
I have dug a little deeper with our development support team and the official statement on this is:
In general, user behavior data is collected to help us understand and improve the user experience. This includes pages visited, buttons clicked, dropdowns toggled, etc. No identifying information is collected - no PII (names, emails, etc.), no IP addresses and we don't capture what text is typed into open text fields. We took the most conservative approach possible in terms of data privacy.
Cheers!
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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
DenverCO
Original Message:
Sent: 07-02-2024 21:58
From: Vaun McCarthy
Subject: Contentsquare?
My experience with care tells me they'll direct me back to the community or the request will bounce around in limbo for weeks and they'll simply copy and paste the same article I've already read 😊
Did you open the ticket with Care? Maybe (read hope) they can give you more details. ------------------------------ Tatjana Knezevic www... -posted to the "Genesys Cloud - Main" community
Original Message:
Sent: 7/2/2024 9:55:00 PM
From: Tatjana Knezevic
Subject: RE: Contentsquare?
Did you open the ticket with Care? Maybe (read hope) they can give you more details.
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Tatjana Knezevic
www.startelecom.cloud
https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
Original Message:
Sent: 07-02-2024 21:01
From: Vaun McCarthy
Subject: Contentsquare?
Thanks I had already read that article but that doesn't really explain what/why/where fully from an InfoSec audit type perspective. Especially given that the contentsquare domain last I checked wasn't added to the URL white list for firewall changes.
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Vaun McCarthy
Original Message:
Sent: 07-02-2024 20:51
From: Tatjana Knezevic
Subject: Contentsquare?
Hi Vaun,
Did you check this link https://help.mypurecloud.com/articles/genesys-cloud-and-cookies/ ? At the bottom of this article, you can find the link to Contentsquare.
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Tatjana Knezevic
www.startelecom.cloud
https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
Original Message:
Sent: 07-02-2024 17:55
From: Vaun McCarthy
Subject: Contentsquare?
Could someone please enlighten me on what Genesys Cloud uses contentsquare for?
#Unsure/Other
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Vaun McCarthy
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