Hello Everyone,

My customer is planning to deploy a voice bot in the IVR, and I've been tasked with determining the cost per call.

While reviewing the pricing details in the Resource Center, I came across the following calculation but couldn't fully understand how it's derived:

Session time = 15 seconds
Per minute price is $0.06 with 15-second increments
Total: $0.015

Session time: 18 seconds
Cost: $0.12

Total cost: $0.015 + $0.12 = $0.135

Could someone please explain how this calculation is done and why the 18-second session results in a $0.012 charge?

https://help.mypurecloud.com/faqs/what-are-the-charges-for-a-genesys-cloud-voice-bot-flow-that-uses-the-nuance-recognizer-as-a-service-integration/

Hi Paras,

I have left feedback on the document to clarify as I believe that it is incorrect in the example.  I think the 18 seconds should be classed as two 15 second increments, that would be $0.03 and therefore the total cost should be $0.045 for the example.  I will update here when I hear back from them as to why the calculation is correct or if they will amend the article

Hello Everyone,

My customer is planning to deploy a voice bot in the IVR, and I've been tasked with determining the cost per call.

While reviewing the pricing details in the Resource Center, I came across the following calculation but couldn't fully understand how it's derived:

Session time = 15 seconds
Per minute price is $0.06 with 15-second increments
Total: $0.015

Session time: 18 seconds
Cost: $0.12

Total cost: $0.015 + $0.12 = $0.135

Could someone please explain how this calculation is done and why the 18-second session results in a $0.012 charge?

https://help.mypurecloud.com/faqs/what-are-the-charges-for-a-genesys-cloud-voice-bot-flow-that-uses-the-nuance-recognizer-as-a-service-integration/

Hi Samuel,

Thank you for addressing my query. I share the same assumption as you.

Meanwhile, could you please confirm whether integration with a third-party ASR is required for Voice bots, or does Genesys have an internal ASR solution?

Hi Paras,

I have left feedback on the document to clarify as I believe that it is incorrect in the example.  I think the 18 seconds should be classed as two 15 second increments, that would be $0.03 and therefore the total cost should be $0.045 for the example.  I will update here when I hear back from them as to why the calculation is correct or if they will amend the article

Hello Everyone,

My customer is planning to deploy a voice bot in the IVR, and I've been tasked with determining the cost per call.

While reviewing the pricing details in the Resource Center, I came across the following calculation but couldn't fully understand how it's derived:

Session time = 15 seconds
Per minute price is $0.06 with 15-second increments
Total: $0.015

Session time: 18 seconds
Cost: $0.12

Total cost: $0.015 + $0.12 = $0.135

Could someone please explain how this calculation is done and why the 18-second session results in a $0.012 charge?

https://help.mypurecloud.com/faqs/what-are-the-charges-for-a-genesys-cloud-voice-bot-flow-that-uses-the-nuance-recognizer-as-a-service-integration/

Hi Samuel,

Thank you for addressing my query. I share the same assumption as you.

Meanwhile, could you please confirm whether integration with a third-party ASR is required for Voice bots, or does Genesys have an internal ASR solution?

Hi Paras,

I have left feedback on the document to clarify as I believe that it is incorrect in the example.  I think the 18 seconds should be classed as two 15 second increments, that would be $0.03 and therefore the total cost should be $0.045 for the example.  I will update here when I hear back from them as to why the calculation is correct or if they will amend the article

Hello Everyone,

My customer is planning to deploy a voice bot in the IVR, and I've been tasked with determining the cost per call.

While reviewing the pricing details in the Resource Center, I came across the following calculation but couldn't fully understand how it's derived:

Session time = 15 seconds
Per minute price is $0.06 with 15-second increments
Total: $0.015

Session time: 18 seconds
Cost: $0.12

Total cost: $0.015 + $0.12 = $0.135

Could someone please explain how this calculation is done and why the 18-second session results in a $0.012 charge?

https://help.mypurecloud.com/faqs/what-are-the-charges-for-a-genesys-cloud-voice-bot-flow-that-uses-the-nuance-recognizer-as-a-service-integration/