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  • 1.  Count of unread voice mails in a voice mail group

    Posted 25 days ago

    Hi,

    is there a way to create a data action that will give us the list/count of unread voice mails in a group. This API "/api/v2/voicemail/groups/{groupId}/messages" doesn't seem to work as this is scoped to a user and can't be used with client credentials. Any suggestions or workaround to get the list/count of unread voicemails.

    Thank You!


    #API/Integrations

    ------------------------------
    Praveen Kumar
    HCL America Inc.
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  • 2.  RE: Count of unread voice mails in a voice mail group

    Posted 25 days ago

    Not presently.  There is no visibility to user voicemails at this time.  Here are ideas that relate to this:

    create an API to allow searching system | Genesys Cloud Ideas Portal (aha.io)

    Need a Performance view (or API) or | Genesys Cloud Ideas Portal (aha.io)

    Ability to query other user's voicemail | Genesys Cloud Ideas Portal (aha.io)

    Allow /api/v2/voicemail/messages to be | Genesys Cloud Ideas Portal (aha.io)

    Ability for Admin to query for all | Genesys Cloud Ideas Portal (aha.io)

    Agent voicemail reporting | Genesys Cloud Ideas Portal (aha.io)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Count of unread voice mails in a voice mail group
    Best Answer

    GENESYS
    Posted 22 days ago

    Your total unread voicemails counts can be found using this API (/api/v2/voicemail/groups/{groupId}/mailbox). Input your groupID, and you'll get a response with unreadCount.

    Your response should look something like this:
    {
     "usageSizeBytes": 0,
     "totalCount": 0,
     "unreadCount": 0,
     "deletedCount": 0 }



    ------------------------------
    Vishwa Mudigonda
    Genesys - Employees
    ------------------------------

    Original Message


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