hello

we have a problem creating a data action using /api/v2/conversations/{conversationId}

we have the conversationId as input.

we need as output 2 participant data from script. we have this data at "participants.attributes.NumLocalizador" and "participants.attributes.HotelReserva".

if we see at the response all the json, we can see this values, but we need them in a workflow (to send them to Salesforce) as variables, and we can take them.

at the response we have tried to do the next one without a good solution:

{
  "translationMap": {
    "Localizador":  "$.participants[0].attributes.NumLocalizador",
    "Hotel":"$.participants[0].attributes.HotelReserva""
    
  },
  "translationMapDefaults": {},
   "successTemplate": {"${NumLocalizador}": "${Localizador}","${HotelReserva}": "${Hotel}"     
     
   }
}

where ${NumLocalizador} and ${HotelReserva} are our 2 outputs at contracts.

what is wrong? we do not know how to create it.

thank you

Hello Micaela,

It depends where the Participant Data is set.

If it's set in the incoming flow in Architect you should be able to get them using the Get Conversation Data action in Architect leaving Participant ID empty.

If they are set by another participant you need to modify you translationMap to look through all participants, something like

"translationMap": {    "Localizador": "$.participants[*].attributes.NumLocalizador",    "Hotel":"$.participants[*].attributes.HotelReserva""}

hello

we have a problem creating a data action using /api/v2/conversations/{conversationId}

we have the conversationId as input.

we need as output 2 participant data from script. we have this data at "participants.attributes.NumLocalizador" and "participants.attributes.HotelReserva".

if we see at the response all the json, we can see this values, but we need them in a workflow (to send them to Salesforce) as variables, and we can take them.

at the response we have tried to do the next one without a good solution:

{
  "translationMap": {
    "Localizador":  "$.participants[0].attributes.NumLocalizador",
    "Hotel":"$.participants[0].attributes.HotelReserva""
    
  },
  "translationMapDefaults": {},
   "successTemplate": {"${NumLocalizador}": "${Localizador}","${HotelReserva}": "${Hotel}"     
     
   }
}

where ${NumLocalizador} and ${HotelReserva} are our 2 outputs at contracts.

what is wrong? we do not know how to create it.

thank you

Hello Jan

we have here a part of the json:

{
  "participants.calls.other.nameRaw": [
    [
      ""
    ],
    [
      "Sercotel Hoteles"
    ]
  ],
  "participants.attributes.NumLocalizador": [
    "test localizador mica",
    null
  ],
  "participants.wrapup.name": [
    "21 NP Test",
    null
  ],
  "participants.name": [
    "Micaela Garcia",
    "Mobile Number, Spain"
  ],

  "participants.attributes.HotelReserva": [
    "Hotel mica",
    null
  ],

  "selfUri": "/api/v2/conversations/775b******e24df"

}

so we donot know where the participant data is set and how much are there.

thank you

Hello Micaela,

It depends where the Participant Data is set.

If it's set in the incoming flow in Architect you should be able to get them using the Get Conversation Data action in Architect leaving Participant ID empty.

If they are set by another participant you need to modify you translationMap to look through all participants, something like

"translationMap": {    "Localizador": "$.participants[*].attributes.NumLocalizador",    "Hotel":"$.participants[*].attributes.HotelReserva""}

hello

we have a problem creating a data action using /api/v2/conversations/{conversationId}

we have the conversationId as input.

we need as output 2 participant data from script. we have this data at "participants.attributes.NumLocalizador" and "participants.attributes.HotelReserva".

if we see at the response all the json, we can see this values, but we need them in a workflow (to send them to Salesforce) as variables, and we can take them.

at the response we have tried to do the next one without a good solution:

{
  "translationMap": {
    "Localizador":  "$.participants[0].attributes.NumLocalizador",
    "Hotel":"$.participants[0].attributes.HotelReserva""
    
  },
  "translationMapDefaults": {},
   "successTemplate": {"${NumLocalizador}": "${Localizador}","${HotelReserva}": "${Hotel}"     
     
   }
}

where ${NumLocalizador} and ${HotelReserva} are our 2 outputs at contracts.

what is wrong? we do not know how to create it.

thank you

Hello Micaela, 

Did you find a solution for this? 

Cheers,

------------------------------
Cam
Online Community Manager/Moderator

Original Message:
Sent: 10-10-2024 10:21
From: Micaela Garcia
Subject: create data action using /api/v2/conversations/{conversationId} to use the outputs a workflow

Hello Jan

we have here a part of the json:

{
  "participants.calls.other.nameRaw": [
    [
      ""
    ],
    [
      "Sercotel Hoteles"
    ]
  ],
  "participants.attributes.NumLocalizador": [
    "test localizador mica",
    null
  ],
  "participants.wrapup.name": [
    "21 NP Test",
    null
  ],
  "participants.name": [
    "Micaela Garcia",
    "Mobile Number, Spain"
  ],

  "participants.attributes.HotelReserva": [
    "Hotel mica",
    null
  ],

  "selfUri": "/api/v2/conversations/775b******e24df"

}

so we donot know where the participant data is set and how much are there.

thank you

------------------------------
Micaela Garcia
Weber Solutions SL.

Original Message:
Sent: 10-10-2024 10:03
From: Jan Heinonen
Subject: create data action using /api/v2/conversations/{conversationId} to use the outputs a workflow

Hello Micaela,

It depends where the Participant Data is set.

If it's set in the incoming flow in Architect you should be able to get them using the Get Conversation Data action in Architect leaving Participant ID empty.

If they are set by another participant you need to modify you translationMap to look through all participants, something like

"translationMap": {    "Localizador": "$.participants[*].attributes.NumLocalizador",    "Hotel":"$.participants[*].attributes.HotelReserva""}

------------------------------
Jan Heinonen
Contact Center Specialist
GlobalConnect AB

Original Message:
Sent: 10-10-2024 09:40
From: Micaela Garcia
Subject: create data action using /api/v2/conversations/{conversationId} to use the outputs a workflow

hello

we have a problem creating a data action using /api/v2/conversations/{conversationId}

we have the conversationId as input.

we need as output 2 participant data from script. we have this data at "participants.attributes.NumLocalizador" and "participants.attributes.HotelReserva".

if we see at the response all the json, we can see this values, but we need them in a workflow (to send them to Salesforce) as variables, and we can take them.

at the response we have tried to do the next one without a good solution:

{
  "translationMap": {
    "Localizador":  "$.participants[0].attributes.NumLocalizador",
    "Hotel":"$.participants[0].attributes.HotelReserva""
    
  },
  "translationMapDefaults": {},
   "successTemplate": {"${NumLocalizador}": "${Localizador}","${HotelReserva}": "${Hotel}"     
     
   }
}

where ${NumLocalizador} and ${HotelReserva} are our 2 outputs at contracts.

what is wrong? we do not know how to create it.

thank you

#API/Integrations

------------------------------
Micaela Garcia
Weber Solutions SL.
------------------------------