Created a queue just for outbound calls, but it is no video recording of the interaction. Did I miss a step?

I can make calls on behalf of that queue, but when I look at the transcript, there is no video recording.

Hello Tommy,

I would recommend checking to see if your screen recording policy is set up correctly.

From https://help.mypurecloud.com/articles/create-recording-policy/:

Initiate screen recording - Specifies whether to start a screen recording. You can specify whether to record after call work and archive the recording. Enter a delete date, and you can keep screen recordings for a maximum of 365 days.

If the agents are using the web version of Genesys Cloud, you will need to download and install the Genesys Cloud Background Assistant (GCBA). I would recommend also reading this article on troubleshooting this issue.

There is a possibility that you need to adjust the maximum simultaneous number of screen recordings. You can read more in the following article: https://help.mypurecloud.com/articles/recording-management/

If you have checked that everything is configured properly and the screen recordings are not working, you should raise a case with Customer Care.