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Customers are using Genesys WDE with Yealink WH62 headsets have the audio delay

  • 1.  Customers are using Genesys WDE with Yealink WH62 headsets have the audio delay

    Posted 04-08-2025 02:22

    Hi there,

    This is Eason from the Yealink headset team, nice to meet you here.

    We received an issue from our customer, they said WH62 has an audio delay when it work with WDE. For both inbound and outbound calls, what happens is that after the call is connected, the call is mutually deaf for about 10 - 20 seconds. In that case, the team leader cannot hear the customer and vice versa. Sometimes restarting the WDE helps.

    And WH62s work fine with Teams app.

    So I begin this discussion.

    Is there anyone can help me?

    BR,

    Eason


    #Reporting/Analytics

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    Eason Wu
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