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  • 1.  Customers: Earn MAJOR rewards in this program!

    Posted 09-13-2024 10:30

    If you're a Genesys customer that loves gamification, you'll want to join this Genesys program ASAP! What program? Watch the video below and in the next few minutes, you're going to learn all the details from @Dean Shaw and @Kathryn Verdoni. This is a great way to earn points for Genesys prizes such as professional services, discounted tickets to events, and Genesys swag!

    Now that you know the amazing benefits of joining GCAP, make sure you join! There will be an event there that awards you points just for watching this video 

    to get you started :) Also, if you know of other Genesys customers who would love to join, share this QR code with them so they can get to earning as well! 

    It's a win-win situation, the only way you lose is not to join. So get in there!

    #General
    #GenesysUserGroup

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    Nicole Milliken
    Genesys - Employees
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  • 2.  RE: Customers: Earn MAJOR rewards in this program!

    Posted 09-16-2024 08:21

    Love GCAP and all the info, and prizes, that it offers.



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    Seean Weaver
    MAPFRE USA - Telecom Analyst
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  • 3.  RE: Customers: Earn MAJOR rewards in this program!

    Posted 09-16-2024 08:42

    GCAP is my favorite way to take a break during the day.



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    Amy Sessions
    Division Manager, Utility Customer Service
    City of Clearwater
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  • 4.  RE: Customers: Earn MAJOR rewards in this program!

    Posted 02-06-2025 22:37

    Hi Nichole,

    I have filled out this form couple of times but not sure why i cant join in. Can you please help me?

    Second, I have more than 36K points in the older system, where can i see those points in this new GCAP 2.0 system?

    Regards,

    Gaurav



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    Gaurav Kumar
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  • 5.  RE: Customers: Earn MAJOR rewards in this program!

    Posted 02-07-2025 09:42

    Hi Gaurav, 

    Email GCAP@genesys.com and they will help you out! 



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    Nicole Milliken
    Senior Online Community Video Specialist
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  • 6.  RE: Customers: Earn MAJOR rewards in this program!

    Posted 02-07-2025 13:31

    Hey Gaurav, 

    That is weird you cannot register/sign in. The email Nicole recommended is for their old site, you might want to email advocacy@genesys.com, since the site has changed.

    Thanks,

    Matt



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 7.  RE: Customers: Earn MAJOR rewards in this program!

    Posted 02-25-2025 05:20

    Love GCAP but definitely preferred the older version!



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    Adrian Bradshaw
    Enterprise IT Engineer
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  • 8.  RE: Customers: Earn MAJOR rewards in this program!

    Posted 27 days ago

    Will there be an app for mobile devices as the old GCAP? 



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    Robert Gacula, Manager, Workforce Management Team
    American Specialty Health
    RobertG@ASHN.com CA, San Diego.
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  • 9.  RE: Customers: Earn MAJOR rewards in this program!

    Posted 25 days ago

    Hey Robert,

    The new GCAP is not a single site. Now, GCAP challenges and points you have accrued have the potential to appear on multiple sites, like the Community, the Knowledge Network, Beyond, etc. As such, there is no singular GCAP site or Phone App. 

    Where to find challenges? 

    Where to Find Your Points?

    • If you want to know how many points you have, email advocacy@Genesys.com (temporary)
    • Future State - The Community's Development Team is actively working on getting your GCAP points to display as part of your profile and other sites are working on similar efforts. We hope to have this project finished and points available on your profile by April.

    If you have any questions or if anyone has found any other GCAP challenges on other sites, please reply below. 

    Cheers,

    Matt



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 10.  RE: Customers: Earn MAJOR rewards in this program!

    Posted 17 days ago

    Hello Matt, do we know when all the points from the previous GCAP will be officially transferred over? 



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    Robert Gacula, Manager, Workforce Management Team
    American Specialty Health
    RobertG@ASHN.com CA, San Diego.
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