Workforce Engagement Management

 View Only

Discussion Thread View

Customize Inactivity Timeout Settings

  • 1.  Customize Inactivity Timeout Settings

    Posted 03-18-2025 08:36

    Question about Organization Settings: Timeout Minutes

    If the Timeout Minutes setting is configured to 15 minutes and an agent takes a 30-minute meal/lunch break, would this period be considered inactivity, resulting in the agent being logged out of Genesys and their status being automatically changed? Additionally, if an agent is On Queue with interactions still being routed to them but forgets to change their status and leaves their workstation, would this time be considered inactivity, causing Genesys to log them out?

    Wondering what timeout limit (15,30,60,90) other originations are using and the thought processes behind the chosen timeout limit.


    #Configuration

    ------------------------------
    Garrett Gardner
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources