Hi Community,
for internal purposes we are trying to customize the default Architect Voicemail flow, to find a way to be able to insert custom data, in the body or subject of the email that this flow generates to designated recipients.
Basically: we have an Architect Inbound Voice flow that at some point transfers the call to the Architect Voicemail flow indicating a Group (with some designated users) as the recipient of the voicemail.
Also we were wondering, since in the Architect Voicemail flow it is possible to insert Participant Data, where will they be viewable? Because among those in the voice interaction that first receives the call and then transfers to the Voicemail, they are not present.

Thanks to anyone who can help us out.

#DigitalChannels
#Implementation
#Integrations

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Marco Ruzzon
Indra Italia spa
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Not a present.  Check out and vote for these:

Allow for customization (company | Genesys Cloud Ideas Portal (aha.io)

Update VM Notification Email Subject Line | Genesys Cloud Ideas Portal (aha.io)

More information in the voicemail | Genesys Cloud Ideas Portal (aha.io)


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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 12-02-2022 12:41
From: Marco Ruzzon
Subject: Customize Voicemail body and/or subject

Hi Community,
for internal purposes we are trying to customize the default Architect Voicemail flow, to find a way to be able to insert custom data, in the body or subject of the email that this flow generates to designated recipients.
Basically: we have an Architect Inbound Voice flow that at some point transfers the call to the Architect Voicemail flow indicating a Group (with some designated users) as the recipient of the voicemail.
Also we were wondering, since in the Architect Voicemail flow it is possible to insert Participant Data, where will they be viewable? Because among those in the voice interaction that first receives the call and then transfers to the Voicemail, they are not present.

Thanks to anyone who can help us out.

#DigitalChannels
#Implementation
#Integrations

------------------------------
Marco Ruzzon
Indra Italia spa
------------------------------