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  • 1.  Dashboard Beta Testing Widget Type inquiry

    Posted 03-27-2023 13:28

    Hello, 

    I am participating in the Dashboard Beta testing. I watched the YouTube video that was done on this subject and there is demonstration on when creating a new widget, you can choose User Status.... I dont have that as an option. I have Metric, Chart, Text and Web Content only. How do I access the Widget Type User Status? 

    Thank you! 

    Heidi K 


    #Unsure/Other

    ------------------------------
    Heidi Kelly
    AAA Washington
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  • 2.  RE: Dashboard Beta Testing Widget Type inquiry
    Best Answer

    Posted 03-28-2023 04:39
    Edited by Heidi Kelly 03-29-2023 11:03

    Hello Heidi,

    You can only have the User Status Widget in the box on the right side of the dashboard, when you click Add on that you get to select users.



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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    Original Message


  • 3.  RE: Dashboard Beta Testing Widget Type inquiry

    GENESYS
    Posted 03-28-2023 10:40

    Thanks @Jan Heinonen

    @Heidi Kelly  - As Jan mentioned, the user status type will be available when you add the widget on the right side of the dashboard, which is the dedicated space for user status widget.

    Thanks,



    ------------------------------
    Nikhil Ponnam
    Principal Product Manager, Genesys Cloud CX
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    Original Message


  • 4.  RE: Dashboard Beta Testing Widget Type inquiry

    Posted 03-28-2023 21:19

    Thank you Jan and Nikhil! Mine looks different than the video on YouTube which confused me.  I really like this view versus the view in Agent Status. On the dashboard, widget for User status, I don't see that I can duplicate this widget. Is that an option? It would be wonderful to have a few so that I can watch each of my team's data. It would also be great if you could filter this section using a work team. (It would be quicker) 

    Appreciate your time and everyone's questions and answers, keep sharing! 

    HK



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    Heidi Kelly
    AAA Washington
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    Original Message


  • 5.  RE: Dashboard Beta Testing Widget Type inquiry

    Posted 03-29-2023 20:25

    Currently you can only have one User Status Widget on each Dashboard, and you have to select each user you want added to the list.

    It seemed like in the Youtube video about this beta that you could select users by queue, but I don't have that option in my Org.



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


  • 6.  RE: Dashboard Beta Testing Widget Type inquiry

    GENESYS
    Posted 03-29-2023 23:02

    @Jan Heinonen - the queue option is currently available as beta and its shown only if it is enabled for the organization.

    Thanks,



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    Nikhil Ponnam
    Principal Product Manager, Genesys Cloud CX
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    Original Message


  • 7.  RE: Dashboard Beta Testing Widget Type inquiry

    GENESYS
    Posted 03-29-2023 23:00

    @Heidi Kelly  - Work team based filtering is on the roadmap. This is the corresponding idea - https://genesyscloud.aha.io/ideas/ideas/ANLS-I-721



    ------------------------------
    Nikhil Ponnam
    Principal Product Manager, Genesys Cloud CX
    ------------------------------

    Original Message


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