I've been playing around with this feature too and I've not found a way for Agents to only see privately shared dashboards. Some staff in our business have their own dashboards and we don't want agents to view any Supervisors Public Dashboards.
Without asking everyone to make their dashboards private, is there a way to setup conditions in a role to only allow a user access to privately shared dashboards? These agents in our org don't have access to Dashboards, but I'm hoping to only give them private shares from their Supervisors.
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Robert Niblock
Contact Centre Technology Analyst
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Original Message:
Sent: 01-30-2025 20:14
From: Julia Steffen
Subject: Dashboard Sharing does not seem to work
After a lengthy process of elimination have discovered that the user requires the permission of Analytics > Dashboard Configuration > All Permissions, view and view private were insufficient
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Julia Steffen
Original Message:
Sent: 01-29-2025 17:18
From: Julia Steffen
Subject: Dashboard Sharing does not seem to work
Hello,
Has anyone successfully shared a dashboard with the new feature? I have tried sharing to both an individual and a work team that the individual is a member of and it looks like it has been shared but the end user cannot see it. I've also tried adding dashboard viewing permisssions to the end user but they can only see the publicly available dashboards not the private dashboard that has been shared with them.
Thanks
#GeneralQuestion
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Julia Steffen
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