SJS are not in the App Foundry but have been providing dashboards for the various Genesys platforms for 20 years. I used to be with them, and we had plenty of customers in Australia and New Zealand.
They have all of the capabilities you listed and much more. They are the only dashboard company that I am aware of that allows each location to create their own personalized communications with agents.
SJS Solutions Optymyse
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Kevin Brown
Miratech, Inc
United States
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Original Message:
Sent: 05-12-2024 22:23
From: Mikaylah Smith
Subject: Dashboards
Hi Everyone,
I'm looking for some feedback on the Dashboard solutions available in the App foundry.
My organisation is looking for something that'll remove some of the limitations of the native genesys solution. Our biggest issue is needing to display unique dashboards across approx 50 different sites, as well as regional/national dashboards. We're using a generic account currently but obviously that presents its own set of challenges with workspace tabs and performance/stability.
Key requirements:
- SSO
- User management
- Access controls around creating dashboards, to allow specific users/groups to create dashboards
- Access controls around modifying dashboards, to allow specific users/groups to modify dashboards not 'owned'
- Unlimited number of dashboards
- Alerting/Colors/Flashing
- Mobile app with push notifications (not a must but would be great)
I'm sure i've missed something, but tell me about your experiences! Good and bad :)
#Reporting/Analytics
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Mikaylah Smith
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