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  • 1.  Data outside EU

    Posted 05-25-2022 12:40
    How should we deal with customers who do not accept data outside the EU?
    #AskMeAnything(AMA)

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    Tommy Sarnblad
    Advania Sverige AB
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  • 2.  RE: Data outside EU

    GENESYS
    Posted 05-25-2022 12:42
    Tommy-

    Can you be more specific? Genesys Cloud can run entirely within the EU.

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    Scott Thomas
    Director of PM
    PureConnect
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  • 3.  RE: Data outside EU

    Posted 05-25-2022 12:48
    Absolute!
    We have several large customers who cannot accept that under any circumstances data will end up in a location outside the EU or can be accessed from any citizen from a non-EU country


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    Tommy Sarnblad
    Advania Sverige AB
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  • 4.  RE: Data outside EU

    GENESYS
    Posted 05-25-2022 12:56
    While I don't know for sure that GC handles this scenario, I would bet that this would be a common request. Have you checked with your account team on this?

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    Scott Thomas
    Director of PM
    PureConnect
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  • 5.  RE: Data outside EU

    Posted 05-25-2022 13:01
    Yes, and we have not been able to get any guarantee for this. That will mean we'll have to release big good accounts, unfortunately :(

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    Tommy Sarnblad
    Advania Sverige AB
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  • 6.  RE: Data outside EU

    GENESYS
    Posted 05-25-2022 13:03
    Tommy-

    That's unfortunate. Depending on the customer's size/scope, Multicloud private edition may be an option. This would allow the customers to deploy in their own cloud (or in an on-premise datacenter) and manage themselves.

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    Scott Thomas
    Director of PM
    PureConnect
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  • 7.  RE: Data outside EU

    Posted 05-25-2022 13:17
    That sounds interesting!
    Where is there more information about it?


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    Tommy Sarnblad
    Advania Sverige AB
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  • 8.  RE: Data outside EU

    GENESYS
    Posted 05-25-2022 13:25
    Tommy,

    I sent this thread to our partner group in order to highlight the advantage of our Multicloud Private Edition and Multicloud Saas solutions to Advania. You should be hearing from your partner rep for additional information on our cloud solutions!

    Thanks,

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    Alli McKeon
    Genesys - Sr. Manager Business Operations
    Multicloud CX
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