Hi,
You probably noticed that you didn't get much response to your question. I just wanted to explain that this forum is actually for supporting the (soon to be discontinued) PureConnect product line. You are likely to get more answers (and faster!) to future questions if you post them in the Genesys Cloud - Main community.
HTH
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Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
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Original Message:
Sent: 01-16-2025 05:43
From: Alexandra Loers
Subject: Data Table use for a group
Hello everyone,
We use a call flow with a data table for every incoming call. This means that the phone number is not assigned to a person. This also works great.
However, we are now faced with the challenge that the group header numbers no longer work via the groups.
Does anyone have any idea how we can get both to work together?
Data Table for our User
Call Flow
Group which is not working since we user the call distribution over our Data Table
#ArchitectureandDesign
#Implementation
#Telephony
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Alexandra Loers
x
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