Genesys Cloud - Main

 View Only

Discussion Thread View
  • 1.  Data Usage report - is it possible to alert or schedule this?

    Posted 08-06-2024 03:39

    Hi all,

    I know it is possible to download Data Usage reports from within Admin > Subscription.

    Does anyone know if it is possible to schedule these reports and also if it is possible to setup any alerts advising that you are close to hitting any data threshold limits?

    Many thanks, Chris.


    #SystemAdministration

    ------------------------------
    Chris Diaper
    Cover-more Group Ltd
    ------------------------------


  • 2.  RE: Data Usage report - is it possible to alert or schedule this?
    Best Answer

    GENESYS
    Posted 08-06-2024 15:33

    Hey Chris,

    I know that you can schedule a report to be exported after certain intervals, and that you can create rules to trigger an alert for different criteria, such as Users or Queue, but I do not believe that we have any functionality like what you are asking for above. 

    You may want to request that functionality in our Product Ideas Lab. Please let us know if you do submit a new idea!



    ------------------------------
    Jason Kleitz
    Genesys - Employees
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources