Hi Anush,
you can ask your Genesys contact to activate BETA features in your production system.
I strongly recommend to use a DEV system where you can activate BETA features and test them without any impact to production.
Please post a feedback at https://genesyscloud.ideas.aha.io/ideas/UCC-I-144 that you still need that feature, so that Genesys is continue pushing the development further to GA (general/global available) state.
BR, Robert
Original Message:
Sent: 1/21/2025 1:10:00 AM
From: Anush Shetty
Subject: RE: Deactivation of AMD for User Groups calls using remote numbers
Hi Robert Herms,
Can you please let us know , how were able to resolve as in our Japanese speaking client 50% of the calls are facing as system seems unable to understand the live call.
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Anush Shetty
Unknown
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Original Message:
Sent: 06-19-2024 03:07
From: Robert Herms
Subject: Deactivation of AMD for User Groups calls using remote numbers
Hi Robert,
uiii ... sounds not that good for a PROD system.
So I will try to get an DEV system with activated beta features.
BR, Robert
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Robert Herms
Hotelplan Management AG
Original Message:
Sent: 06-18-2024 14:41
From: Robert Wakefield-Carl
Subject: Deactivation of AMD for User Groups calls using remote numbers
Depends on the beta. Like we had a UI beta on our ORG that broke several interfaces and had to turn it off. With API's turning on Beta should not make any difference to users or your ORG.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-17-2024 02:58
From: Robert Herms
Subject: Deactivation of AMD for User Groups calls using remote numbers
Dear Robert,
Thanks for your reply.
Do you know if it's possible to just activate that beta-feature and not all beta-features?
I didn't found any API or GUI to control this feature enablement and any possibility to deactivate the feature in case of any side effects.
BR, Robert
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Robert Herms
Hotelplan Management AG
Original Message:
Sent: 06-16-2024 22:24
From: Robert Wakefield-Carl
Subject: Deactivation of AMD for User Groups calls using remote numbers
Yes, many of the features that are in beta or about to be. Most cannot be enabled on production orgs without permission from the PM. I would suggest opening a ticket to see if you can get it added to your ORG. I don't see this affecting anything in production, so should not be a worry there. Let me know if you get pushback adn I'll check with the PM for you.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-03-2024 10:05
From: Robert Herms
Subject: Deactivation of AMD for User Groups calls using remote numbers
Dear Community!
we have a couple of simple call enabled user groups and agents using phones of type "Remote Number".
When a customer call reaches the user group and the call gets assigned to a user using a remote number phone, the agent needs special awareness of how to handle the call due to AMD (answering maschine detection).
This topic was already discussed here: https://genesyscloud.ideas.aha.io/ideas/CEV-I-475
Then the idea CEV-I-475 was merged to idea UCC-I-144: https://genesyscloud.ideas.aha.io/ideas/UCC-I-144
From the admin repsonse it seems that the feature can already be configure by API. I am not sure if this is only for beta-enabled instances of Genesys Cloud.
Due to the urgency I just want to ask if anyone can see this feature at any timeline for GA or if anyone know how to de-/activate this by API ???
THANKS,
Robert
#Telephony
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Robert Herms
Hotelplan Management AG
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