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  • 1.  Delete entries from a DNC list

    Posted 02-07-2025 10:25

    In my experience with other Dialer systems, most DNC list entries are removed after the expiration date.

    However, I have DNC lists in Genesys that still have entries long past the listed expiration dates.

    How can I "clear" out these entries?

    I notice an idea lab suggestion to add the same "clear" button as the one in the Contact List was denied.

    Can I use an API or is there a manual process I can use to get rid of expired entries?

    Thank you in advance


    #Outbound

    ------------------------------
    Gregory Sayers
    Manager, Elevate Credit
    ------------------------------


  • 2.  RE: Delete entries from a DNC list
    Best Answer

    Posted 02-07-2025 10:49

    Hi Gregory,

    You have to use below API to delete all or expired phone numbers from a DNC list. 
    There is toggle button to delete only expired or all as highlighted in the screen shot 

    DELETE /api/v2/outbound/dnclists/{dncListId}/phonenumbers HTTP/1.1



    ------------------------------
    Fnu Ganesh
    Software Engineer II
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  • 3.  RE: Delete entries from a DNC list

    Posted 02-07-2025 10:55

    Thank you for the quick response!

     

    Elevate

    Greg Sayers (he/him)
    Manager, Dialer Administration

    P 817.231.6864 | Elevate.com
    4150 International Plaza, Suite 300
    Fort Worth, TX 76109


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