Hi GC Community,
This is a reminder of our upcoming deprecation on Legacy Co-browse and Screenshare in Genesys Cloud. This deprecation was announced in January 2024, and will take effect on January 27, 2025. Once this date is reached, you should no longer expect Legacy Co-browse or Screenshare to function.
Announcement link
Reporting of previous interactions will not be impacted, but agents will no longer be able to upgrade to these capabilities during Chat and Voice conversations.
For continued use of Co-browse, admins can configure Co-browse for Messenger for use with Voice and Web Messaging, simplified using our Messenger single snippet for easy configuration and deployment.
#DigitalChannels------------------------------
Chad Hansen
Product Manager
Genesys - Employees
------------------------------