Genesys Cloud CX

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  • 1.  Different hold music in different in queue call flows

    Posted 09-30-2022 07:45
    Hi,

    We have recorded a hold-music, that contains some information, but we would like to only have that on one specific In Queue flow. As hold-music has its on setting and action, i wonder if the special message hold music would overwright the other holdmusic prompts that we have? Or is it isolated to the in queue flow as we would want.


    #ArchitectureandDesign

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    Linda Andersson
    Coca-Cola Europacific Partner SE
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  • 2.  RE: Different hold music in different in queue call flows

    Posted 10-06-2022 19:58
    The hold music controls are isolated to the in-queue call flow you are editing.  There is a variable that can contain the prompt you want to play as well as what you are showing above.   This link might help:  Hold Music action - Genesys Cloud Resource Center (mypurecloud.com)



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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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