Hi Team,

I am exploring solutions available through our Digital bot for handling user inquiries outside of office hours. Specifically, I am looking into whether there's a way for users to initiate a chat that then converts into a email when contacted after hours.

Is there a functionality or integration that supports this or any other solutions available?

Regards

Phaneendra

Hello Phaneedra, 

This is a good question. I will have to do some digging to see if I can find anything for this specific use case. I'll have to get back to you on this, unless someone from the community can answer this question. 

Cheers, 

Hi Team,

I am exploring solutions available through our Digital bot for handling user inquiries outside of office hours. Specifically, I am looking into whether there's a way for users to initiate a chat that then converts into a email when contacted after hours.

Is there a functionality or integration that supports this or any other solutions available?

Regards

Phaneendra

Hi Team,

I am exploring solutions available through our Digital bot for handling user inquiries outside of office hours. Specifically, I am looking into whether there's a way for users to initiate a chat that then converts into a email when contacted after hours.

Is there a functionality or integration that supports this or any other solutions available?

Regards

Phaneendra