Hi Robert,
We use the Genesys desktop app rather than the browser. In the browser the spellcheck is working, but in the desktop app (2.38.792.0) mis-spelled words are underlined but it comes up with 'No spelling suggestions' when you right click on them.
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Dave T
RCN
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Original Message:
Sent: 10-07-2024 14:51
From: Robert Wakefield-Carl
Subject: Digital Interaction Spell Check
So, I have Windows 11 and Chrome and enabled Editor. When I use Email, it looks fine:
I am not sure how to revert back to original spell check and I tested with Grammarly and got the same thing.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 10-07-2024 03:15
From: Neil Jones
Subject: Digital Interaction Spell Check
Hi Robert,
Do you know if this has been fixed ?
Email UI looks to be missing the function.
Thanks, Neil
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Neil Jones
Voice Comms Lead
Awaze Uk
Morley
United Kingdom
neil.jones@awaze.com
Original Message:
Sent: 06-07-2024 14:15
From: Robert Wakefield-Carl
Subject: Digital Interaction Spell Check
There was in issue with the spelling plug-in and will be fixed next week
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-07-2024 07:15
From: Emily Kammerer
Subject: Digital Interaction Spell Check
My agents recently commented that the automatic spell check feature for digital interactions is no longer there. They use the desktop app, but I ran a quick test and encountered this in both the desktop app and browser. I scanned through various admin pages (Email, Queues, Organization Settings) to see if there is a new setting that needs to be enabled for this but didn't find anything there, and don't recall seeing anything in release notes. I'm trying to find out when they first noticed this change. Seems unlikely that this would be an intentional change - wondering if others have encountered this or have any insight?
#DigitalChannels
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Emily Kammerer
Ascendium Education Solutions, Inc.
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