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Digital Interaction Spell Check

  • 1.  Digital Interaction Spell Check

    Posted 06-07-2024 07:16

    My agents recently commented that the automatic spell check feature for digital interactions is no longer there. They use the desktop app, but I ran a quick test and encountered this in both the desktop app and browser. I scanned through various admin pages (Email, Queues, Organization Settings) to see if there is a new setting that needs to be enabled for this but didn't find anything there, and don't recall seeing anything in release notes. I'm trying to find out when they first noticed this change. Seems unlikely that this would be an intentional change - wondering if others have encountered this or have any insight?


    #DigitalChannels

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    Emily Kammerer
    Ascendium Education Solutions, Inc.
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  • 2.  RE: Digital Interaction Spell Check

    Posted 06-07-2024 14:16

    There was in issue with the spelling plug-in and will be fixed next week 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Digital Interaction Spell Check

    Posted 06-07-2024 15:57

    Thank you!



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    Emily Kammerer
    Ascendium Education Solutions, Inc.
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  • 4.  RE: Digital Interaction Spell Check

    Posted 06-12-2024 06:02

    We have the same and thanks for the update about the release.

    Is there a fix ID number ?



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    Glyn Hayes
    Maintel Europe Limited
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  • 5.  RE: Digital Interaction Spell Check

    Posted 08-16-2024 10:06

    Hi Robert, 

    I don't find documentation of the spelling plug-in. Can you share, please? 

    I need it!

    Att,



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    BRENO CANYGGIA FERREIRA MARRECO
    Interaxa Brasil Tecnologia e Informatica Ltda
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  • 6.  RE: Digital Interaction Spell Check

    Posted 08-19-2024 14:14

    up @Robert Wakefield-Carl.

    hlp

    Att,



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    BRENO CANYGGIA FERREIRA MARRECO
    Interaxa Brasil Tecnologia e Informatica Ltda
    ------------------------------



  • 7.  RE: Digital Interaction Spell Check

    Posted 29 days ago

    Hi Robert,

    Do you know if this has been fixed ?

    Email UI looks to be missing the function.

    Thanks, Neil



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    Neil Jones
    Voice Comms Lead
    Awaze Uk
    Morley
    United Kingdom
    neil.jones@awaze.com
    ------------------------------



  • 8.  RE: Digital Interaction Spell Check

    Posted 28 days ago

    So, I have Windows 11 and Chrome and enabled Editor.  When I use Email, it looks fine:

    I am not sure how to revert back to original spell check and I tested with Grammarly and got the same thing.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 9.  RE: Digital Interaction Spell Check

    Posted 27 days ago

    Hi Robert,

    We use the Genesys desktop app rather than the browser.  In the browser the spellcheck is working, but in the desktop app (2.38.792.0) mis-spelled words are underlined but it comes up with 'No spelling suggestions' when you right click on them.



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    Dave T
    RCN
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  • 10.  RE: Digital Interaction Spell Check

    Posted 09-19-2024 09:30

    We just did an upgrade on Purecloud and the Spell Check is not working and it says no spellings found.



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    Joy Shewmake
    Workwear Outfitters, LLC
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  • 11.  RE: Digital Interaction Spell Check

    Posted 09-20-2024 08:36

    We also experienced this when upgrading the desktop client to version to 2.38.792 from 2.37.781. Misspelled words still underline in red but when you right click on those words there are no suggestions for possible correct word replacements.



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    John Greer
    Smiths Detection Inc.
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  • 12.  RE: Digital Interaction Spell Check

    Posted 09-20-2024 07:04

    @Kelly Fitzgerald - I got your message regarding this post but for the life of me cannot figure out to reply directly to it... so trying this instead.

    We're not using any extra/subscription type plugin - just whatever is native to the system itself.



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    Emily Kammerer
    Ascendium Education Solutions, Inc.
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  • 13.  RE: Digital Interaction Spell Check

    Posted 09-20-2024 08:28

    Thanks @Emily Kammerer!  We don't show any native spellcheck.  Anyone else?  Or anyone know of a plugin?



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    Kelly Fitzgerald
    AAA Club Alliance Inc.
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  • 14.  RE: Digital Interaction Spell Check

    Posted 09-26-2024 09:54

    Looks like we got reports of similar issue. Did you happened to have a genesys case open for this still?




  • 15.  RE: Digital Interaction Spell Check

    Posted 09-26-2024 11:30

    We're also having this problem - incorrectly spelled words are underlined in red, but when right clicking there are no spelling suggestions, but there is the option to add to dictionary - see screen shot below:



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    Dave T
    RCN
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