I am try to next multiple digital menus and having question text for each one would be a bit too chatty. While the docs and UI does not say the question text value must be provided, when I test my bot it never displays the digital menu buttons unless the question text has a value that's not blank or NOT_SET. The bot just sits and freezes on the last message and never replies. If I enter text as the customer the bot does reply with a static message and then displays the menu options.

Has anyone found a way to use digital menus without needing the bot to provide a message first?

I am try to next multiple digital menus and having question text for each one would be a bit too chatty. While the docs and UI does not say the question text value must be provided, when I test my bot it never displays the digital menu buttons unless the question text has a value that's not blank or NOT_SET. The bot just sits and freezes on the last message and never replies. If I enter text as the customer the bot does reply with a static message and then displays the menu options.

Has anyone found a way to use digital menus without needing the bot to provide a message first?

In your Messenger Configuration, be sure to check this box under the Apps tab:

I am try to next multiple digital menus and having question text for each one would be a bit too chatty. While the docs and UI does not say the question text value must be provided, when I test my bot it never displays the digital menu buttons unless the question text has a value that's not blank or NOT_SET. The bot just sits and freezes on the last message and never replies. If I enter text as the customer the bot does reply with a static message and then displays the menu options.

Has anyone found a way to use digital menus without needing the bot to provide a message first?

It's strange because the behavior of the bot is different when testing it in the Architect vs testing it on a live page. In Architect the bot freezes and waits for some type of user input before it responds with "Sorry..." and then you get the digital menu options.

But if I publish the bot and call it from an inbound message flow on a live page the digital menu will fire but always uses a single question mark for the text.

@Robert Wakefield-Carl I checked and my message configuration has the auto start convo setting on.

In your Messenger Configuration, be sure to check this box under the Apps tab:

I am try to next multiple digital menus and having question text for each one would be a bit too chatty. While the docs and UI does not say the question text value must be provided, when I test my bot it never displays the digital menu buttons unless the question text has a value that's not blank or NOT_SET. The bot just sits and freezes on the last message and never replies. If I enter text as the customer the bot does reply with a static message and then displays the menu options.

Has anyone found a way to use digital menus without needing the bot to provide a message first?