Hello. I've got a problem with configuration of my queue.
You now have the possibility to configure a back-up queue in the "direct" tab of the queue. This is a good thing, but not mandatory.
Once I have configured a back-up queue, I don't fid any way of cabncelling it !
We are not obliged to choose a queue as a backup. But imagine you did it , save. Then you change your mind and don't want to configure any queue in this tab.
How can you do that ? How can you suppress the queue you have already mentionned in this tab ?
Maybe I'm stupid but I can't find a way to do it !
Please help me... 🥹
#backup #ACDQueues
#Routing(ACD/IVR)------------------------------
Catherine DUPIRE
Customer Success Manager
NXO FRANCE SASU
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