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  • 1.  disconnected call display timeout SF embedded client

    Posted 7 days ago

    Hi Genesys Community,

    as far as I know the Default value of the timeout of calls that are disconnected to be displayed in the Genesys widget in Salesforce is 2 min, is there any way to change this value:

    Thank you in advance!


    #Unsure/Other

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    Fatim Zahra ENNAOUI
    Genesys Expert
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  • 2.  RE: disconnected call display timeout SF embedded client

    GENESYS
    Posted 7 days ago

    Hi Fatim,

    I dont belive this is configurable, but someone with more knowledge of the SF integration will hopefully be able to confirm.

    If its not configurable, then I would recommend raise an idea on the Genesys Cloud Product Ideas Lab



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: disconnected call display timeout SF embedded client
    Best Answer

    Posted 7 days ago

    This seems to address the same:

    https://developer.genesys.cloud/forum/t/embeddable-framework-deallocation-timer/14626



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    Vaun McCarthy
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    Original Message


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