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Discrepancy in PC3 Dashboard & Intraday answering

  • 1.  Discrepancy in PC3 Dashboard & Intraday answering

    Posted 08-28-2024 11:31

    Hello, 
    I have a question regarding different results when I compare the same queue in Intraday vs Workspace.

    Below you can see the differences:
    Offered: Intraday 943 vs 950 Workspace
    Answered: Intraday 885 vs 887 Workspace
    AHT: Intraday 673s vs 10m20s (620s)
    AHT is where I can see the high discrepancy.

    This is the same queue in the same day.

    Intraday

     Workspace

    Regards,


    #WorkforceManagement

    ------------------------------
    Leonel Gibin
    eDreams International Network, SL
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