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  • 1.  Division awareness: secondary statuses -INB-I-1190

    Posted 07-13-2023 08:07

    This enhancement was scheduled to be released yesterday.  It did NOT.

    Can we get some type of update, PLEASE?

    Thank You


    #BetaUpdate
    #Unsure/Other

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    Pete Schroeder
    HMC3 LLC
    Senior Contact Center Engineer
    pete.schroeder@hmcthree.com
    ------------------------------


  • 2.  RE: Division awareness: secondary statuses -INB-I-1190

    Posted 07-13-2023 09:52

    Looks like it might be 2 more weeks, but these dates get pushed back and forth depending on how development goes.



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    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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    Original Message


  • 3.  RE: Division awareness: secondary statuses -INB-I-1190

    GENESYS
    Posted 07-13-2023 10:05

    Hi Peter, we had to push the release date back two weeks in order to complete testing for the embedded clients. Thank you for your patience. 



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    Becky Powell
    Director, Product Management
    Genesys - Employees
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    Original Message


  • 4.  RE: Division awareness: secondary statuses -INB-I-1190

    Posted 07-13-2023 11:52

    Hi @Becky Powell 
    Thank you for the update & quick response.

    We completely understand that dates often change!  We are gambling a little for this release, we have a client that desperately needs this feature, for a "Go Live Date"  of 9/1/23.   If this date gets pushed  beyond 8/1/23, would it be possible to add our clients Org to the Beta?

    Regards

     



    ------------------------------
    Pete Schroeder
    HMC3 LLC
    Senior Contact Center Engineer
    pete.schroeder@hmcthree.com
    ------------------------------

    Original Message


  • 5.  RE: Division awareness: secondary statuses -INB-I-1190

    GENESYS
    Posted 07-13-2023 13:41

    Yes, absolutely!



    ------------------------------
    Becky Powell
    Director, Product Management
    Genesys - Employees
    ------------------------------

    Original Message


  • 6.  RE: Division awareness: secondary statuses -INB-I-1190

    Posted 07-17-2023 14:28

    Becky - Do you know of a timeline for delivery to the FedRAMP Boundary for this? Would it be in tandem to the Commercial Release?

    Thanks!

    Jessie



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    Jessica Blount
    TTEC Digital, LLC fka Avtex Solutions, LLC
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    Original Message


  • 7.  RE: Division awareness: secondary statuses -INB-I-1190

    GENESYS
    Posted 07-18-2023 14:23

    Jessica, I do not yet know the timing for FedRAMP release. Please stay tuned - I wi l update you once I know. 



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    Becky Powell
    Director, Product Management
    Genesys - Employees
    ------------------------------

    Original Message


  • 8.  RE: Division awareness: secondary statuses -INB-I-1190

    Posted 07-24-2023 18:23

    Hi Becky, I'm in the process of designing secondary status names across multiple divisions in anticipation of this release. Can you confirm whether the secondary status names can be the same across different divisions or whether they have to be unique?



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    Michael Ball
    Smart Service Queensland
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    Original Message


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