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  • 1.  Divisions no longer sorted alphabetically

    Posted 12-04-2024 10:40

    Hi,

    Has anyone noticed that when adding a new user, or updated the divisions for a role, that the divisions are no longer sorted alphabetically?  Our team noticed this started about mid November this year.  I was just wondering if anyone else has noticed this behavior?


    #SystemAdministration

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    Connie Thomas
    Telecommunications Analyst
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  • 2.  RE: Divisions no longer sorted alphabetically

    Posted 12-04-2024 10:43

    Hi! Yes, did noticed it as well. 



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    Sylvain Briere
    Senior Advisor Telephony, Énergir, L.P.
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  • 3.  RE: Divisions no longer sorted alphabetically

    Posted 12-04-2024 10:51

    Thanks for confirming.  I have a case open with Genesys and wanted to find out if we were the only ones that this happened to.  Confirms we are not dreaming lol.



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    Connie Thomas
    Telecommunications Analyst
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  • 4.  RE: Divisions no longer sorted alphabetically

    Posted 12-04-2024 10:48

    Hello Connie, 

    I think they are sorted by last created division and not alphabetical. But I could be wrong, but yes I have noticed this as well. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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  • 5.  RE: Divisions no longer sorted alphabetically

    Posted 12-04-2024 10:53

    We don't create too many new divisions anymore so have never really noticed that pattern but it could be possible.  I just know they used to be sorted alphabetically which made things much easier, especially when you have quite a few divisions in the org.



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    Connie Thomas
    Telecommunications Analyst
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  • 6.  RE: Divisions no longer sorted alphabetically
    Best Answer

    Posted 12-17-2024 15:48

    Hi all,

    Thanks to those who replied.  I have since opened a case with Genesys care and have been advised Dev will be implementing a fix hopefully next week.

    Connie



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    Connie Thomas
    Telecommunications Analyst
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  • 7.  RE: Divisions no longer sorted alphabetically

    Posted 12-18-2024 08:53

    Please let us know that outcome! 



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    Cameron
    Online Community Manager/Moderator
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  • 8.  RE: Divisions no longer sorted alphabetically

    Posted 12-18-2024 09:46

    Will do!

     






  • 9.  RE: Divisions no longer sorted alphabetically

    Posted 01-08-2025 15:16

    Hi all!

    It looks like this has been fixed up!  Divisions are once again in alphabetical order :)

    Connie



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    Connie Thomas
    Telecommunications Analyst
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  • 10.  RE: Divisions no longer sorted alphabetically

    Posted 29 days ago

    Hello Connie, 

    This is awesome news, thank you for thinking of coming back to the community and giving us an update!

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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