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Do you want live notifications when people reply to your posts? Enable Notifications​ How can the Ask for Slot/Digital Menu block in Architect for digital bots can be configured to generate a Quick reply List Menu of 3 items / Can it be done?

  • 1.  Do you want live notifications when people reply to your posts? Enable Notifications​ How can the Ask for Slot/Digital Menu block in Architect for digital bots can be configured to generate a Quick reply List Menu of 3 items / Can it be done?

    Posted 14 days ago

    A customer has requested a 3 option List Menu to be used in a Whatsapp configuration, but when you configure 2 or 3 options the platform defaults to buttons.
    According to Meta's information (Interactive List - Cloud API - Documentation - Meta for Developers), interactive list messages support "up to 10 rows", and the customer has seen implementations where a list menu is used with less than 4 options, (Probably directly using Meta's API)

    What I'm looking for is either access to a feature of the platform that is not clearly accessible, or if it's just that (since nowhere in the documentation it's stated if List Menus are limited from 4 to 10 items, and that ) the only option available to show 3 options for Whatsapp is to use Quick Replies as buttons.

    (take into account that Since Carousel collections do not get displayed on Whatsapp)

    So please, If there is no option within Architect and Digital bot features to be able to display a "Quick Reply"/"interactive list message" of two or three options. just confirm the limitation.
    Kind regards,

    Referenced documentation:

    https://help.mypurecloud.com/articles/digital-menu-action/

    https://help.mypurecloud.com/articles/work-with-quick-replies-and-carousels-in-digital-bot-flows/#QuickReplies

    https://developers.facebook.com/docs/whatsapp/cloud-api/messages/interactive-list-messages/


    #DigitalChannels

    ------------------------------
    Facundo Nowicky
    Interaxa S.A.
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  • 2.  RE: Do you want live notifications when people reply to your posts? Enable Notifications​ How can the Ask for Slot/Digital Menu block in Architect for digital bots can be configured to generate a Quick reply List Menu of 3 items / Can it be done?

    Posted 14 days ago

    This sounds exactly what digital menus and ask for slot with a dynamic slot will do.  If your options are 10 or less, you will get quick reply buttons.  If more than 10, users will have enter the slot.  The Dynamic Slot allows you to build a collection in Architect and when you use Ask for Slot, it will use the collection as quick reply buttons.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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